Child Maintenance Service

Department for Work and Pensions written question – answered on 26th June 2018.

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Photo of Kit Malthouse Kit Malthouse The Parliamentary Under-Secretary of State for Work and Pensions

The Operational hours for Child Maintenance Service are 08:00 to 19:30 Monday to Friday and 09:00 to 16:30 on Saturday. However we also have a self service portal which is available 24 hours a day

https://childmaintenanceservice.direct.gov.uk/public/

In addition we share the opening time with customers through our automated telephony messages and during Child Maintenance Options and Child Maintenance application conversations.

We will give consideration to having these published on the CMS Direct.gov website, in line with other operational priorities.

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