UK Visas and Immigration: Telephone Services

Home Office written question – answered on 26th June 2018.

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Photo of Vicky Foxcroft Vicky Foxcroft Opposition Whip (Commons)

To ask the Secretary of State for the Home Department, for what reason there is no customer helpline number available to enable applicants to contact their UK Visas and Immigration caseworkers directly.

Photo of Caroline Nokes Caroline Nokes The Minister for Immigration

UKVI customer helplines are in place to provide information and direct customers, who are mostly potential applicants, to the most appropriate and relevant part of the GOV.UK website which provides guidance and instructions. This covers but is not limited to: -

• the range of visas UKV&I offers

• the process, cost and requirements to apply and current processing timescales relevant to the visa application and

• the immigration rules

Our customer service delivery model ensures that our customer helpline advisors can handle customer enquiries thus enabling our case working teams to process applications.

Emergency or urgent customer enquiries are regularly escalated via the customer helpline to the appropriate part of our case working operations for resolution.

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