Govia Thameslink Railway: Compensation

Department for Transport written question – answered on 21st June 2018.

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Photo of Tom Brake Tom Brake Liberal Democrat Spokesperson (International Trade), Liberal Democrat Spokesperson (Exiting the European Union)

To ask the Secretary of State for Transport, whether the Govia Thameslink Railways trains that have been removed temporarily from the May 2018 timetable will continue to appear on (a) train platforms display boards, (b) the National Railways website and (c) the National Railways phone app; and whether passengers will be able to claim appropriate delay and repay compensation against those trains.

Photo of Jo Johnson Jo Johnson Minister of State (Department for Education) (Universities and Science) (Joint with the Department for Business, Energy and Industrial Strategy), Minister of State (Department for Transport), Minister of State (London)

These customer facing systems are managed by the Train Operating Companies and third party suppliers. Where trains have been removed from the timetable in advance, they generally should not appear on these systems, whereas trains cancelled on the day will appear as cancellations.

Passengers are encouraged to apply for Delay Repay. Delay Repay compensation is payable to passengers disrupted by 15 minutes or more on Govia Thameslink Railway services. Currently, compensation entitlements will be payable in relation to claims that are submitted either against the May 2018 timetable or in relation to the train service in place on the day of travel.

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