Under the terms of the licence, Camelot are required to produce and implement an underage and excessive play strategy, which I attach. This is available at: https://www.national-lottery.co.uk/responsible-play/consumer-protection-strategy. This is reviewed and approved annually. The Gambling Commission also regularly monitors and engages with Camelot on the measures that it has in place and its progress on its plans to improve them.
Additionally, the Gambling Commission makes periodic assessments of Camelot’s performance on player protection and its recent business plan states that it intends this year to assess the effectiveness of the current and future protections in place for National Lottery players.
GambleAware commissions treatment services for gambling related harm. This includes GamCare, which provides a helpline and private counselling for anyone affected by problem gambling. GamCare’s helpline and website are advertised on scratchcards, draw tickets and the National Lottery website and in 2017 Camelot increased its contribution to GambleAware from £190,000 to £300,000 per year.