Out-patients: Attendance

Department of Health and Social Care written question – answered on 14th June 2018.

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Photo of Lord Dobbs Lord Dobbs Conservative

To ask Her Majesty's Government, further to the Written Answer by Lord O'Shaughnessy on 19 March (HL6008), why the information surrounding the number of missed appointments at hospital out-patient services is not collected centrally.

Photo of Lord O'Shaughnessy Lord O'Shaughnessy The Parliamentary Under-Secretary for Health and Social Care

As stated in my answer of 19 March 2018, data for missed outpatient appointments is routinely collected and published.

Data for missed outpatient appointments in the years 2006-07 to 2016-17 is provided in the following table. This includes consultant and non-consultant-led appointments.

Year

Total outpatient appointments

Did not attend (DNA) appointments

DNA appointments as % of total appointments

2006-07

63,217,226

5,311,966

8.4%

2007-08

66,649,484

5,553,244

8.3%

2008-09

74,853,493

5,993,680

8.0%

2009-10

84,198,458

6,690,258

7.9%

2010-11

87,998,505

6,883,886

7.8%

2011-12

90,956,844

6,785,034

7.5%

2012-13

94,091,748

6,860,222

7.3%

2013-14

101,844,824

7,095,839

7.0%

2014-15

107,188,423

7,442,949

6.9%

2015-16

113,298,661

7,519,829

6.6%

2016-17

118,578,912

7,938,009

6.7%

Source: Hospital Episode Statistics, NHS Digital

This is a count of hospital appointments, not individual patients, as the same person may have been booked into a National Health Service hospital on more than one occasion.

Information surrounding the cost of missed appointments at hospital out-patient services is not collected centrally.

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