Jobcentres: Glasgow

Department for Work and Pensions written question – answered on 11th June 2018.

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Photo of Alison Thewliss Alison Thewliss Shadow SNP Spokesperson (Cities), Shadow SNP Spokesperson (Treasury)

To ask the Secretary of State for Work and Pensions, how many FTE employees based in Shettleston JobCentre have received basic training on administering universal credit claims.

Photo of Alison Thewliss Alison Thewliss Shadow SNP Spokesperson (Cities), Shadow SNP Spokesperson (Treasury)

To ask the Secretary of State for Work and Pensions, how many FTE employees based in Springburn JobCentre have received basic training on administering universal credit claims.

Photo of Alison Thewliss Alison Thewliss Shadow SNP Spokesperson (Cities), Shadow SNP Spokesperson (Treasury)

To ask the Secretary of State for Work and Pensions, how many FTE employees based in Newlands JobCentre have received basic training on administering universal credit claims.

Photo of Alison Thewliss Alison Thewliss Shadow SNP Spokesperson (Cities), Shadow SNP Spokesperson (Treasury)

To ask the Secretary of State for Work and Pensions, how many FTE employees based in Partick JobCentre have received basic training on administering universal credit claims.

Photo of Alison Thewliss Alison Thewliss Shadow SNP Spokesperson (Cities), Shadow SNP Spokesperson (Treasury)

To ask the Secretary of State for Work and Pensions, how many FTE employees based in Govan JobCentre have received basic training on administering universal credit claims.

Photo of Alison Thewliss Alison Thewliss Shadow SNP Spokesperson (Cities), Shadow SNP Spokesperson (Treasury)

To ask the Secretary of State for Work and Pensions, how many FTE employees based in Laurieston JobCentre have received basic training on administering universal credit claims.

Photo of Alison Thewliss Alison Thewliss Shadow SNP Spokesperson (Cities), Shadow SNP Spokesperson (Treasury)

To ask the Secretary of State for Work and Pensions, how many FTE employees based in Castlemilk JobCentre have received basic training on administering universal credit claims.

Photo of Alison Thewliss Alison Thewliss Shadow SNP Spokesperson (Cities), Shadow SNP Spokesperson (Treasury)

To ask the Secretary of State for Work and Pensions, how many FTE employees based in Drumchapel JobCentre have received basic training on administering universal credit claims.

Photo of Alok Sharma Alok Sharma The Minister of State, Department for Work and Pensions

All DWP staff delivering Universal Credit undergo a comprehensive learning journey designed to equip them with the tools, skills and behaviours required to provide a high quality service to all claimants, including those who have complex needs. This learning includes facilitator-led learning and skills practice, supported by multimedia learning materials.

Shettleston, Springburn, Newlands, Partick, Govan, Laurieston, Castlemilk and Drumchapel Jobcentres are all scheduled to go live with Universal Credit Full Service later this year (2018).

A full roll out schedule for Universal Credit is available via the Parliament website.

https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/693928/universal-credit-transition-rollout-schedule.pdf

Before delivering Universal Credit Full Service Work Coaches receive a minimum of 90 hours additional training which builds on their existing skills and knowledge to prepare them for their role. New staff taking up this role will receive at least 178 hours of job-specific learning. The learning journey is blend of face-to-face and online learning, which focuses on the technical delivery of Universal Credit, the transformational change, as well as consolidation of their training post-completion.

Work Coaches will continue to receive ongoing training, ensuring that they are confident in providing claimants with the support they need. In addition, sites are supported at the time of rollout by colleagues already experienced in delivering Full Service. Following their training, we continuously develop our staff on the job to support them to deliver Universal Credit, and consolidate their learning effectively.

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