Telecommunications: Consumers

Department for Digital, Culture, Media and Sport written question – answered on 8th June 2018.

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Photo of Brendan O'Hara Brendan O'Hara Scottish National Party, Argyll and Bute

To ask the Secretary of State for Digital, Culture, Media and Sport, what steps his Department is taking to strengthen the consumer within the telecoms sector.

Photo of Margot James Margot James The Minister of State, Department for Culture, Media and Sport

The Government strengthened Ofcom’s powers to support consumers through the Digital Economy Act 2017. Since then, Ofcom has taken a number of steps to benefit consumers in the telecoms sector, including introducing an Automatic Compensation Scheme for broadline and landline customers, and a text to switch reform to simplify switching for mobile customers. Additionally, the Government’s Consumer Green Paper was published on 11 April 2018. It seeks views on how to ensure that modern consumer markets work for all, both now and in the future, including in the telecoms sector. A copy of the Green Paper can be viewed at:

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