Department for Transport written question – answered at on 9 May 2018.
To ask the Secretary of State for Transport, what plans he has to review his Department’s policy on the performance management of rail franchises.
The Department holds Train Operating Companies to account through its contractual mechanisms, and meets regularly with operators to review performance levels and plans for improvements. It also works closely with ORR, in its role as regulator, in overseeing Network Rail’s performance levels. The department has also increased its engagement across industry to promote industry sharing of good practice and a top down focus on the day to day performance of the railway. In addition we require all bidders for new rail franchises to describe how they will work in an integrated manner with Network Rail to achieve better performance for passengers.
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