Parliamentary Tours

House of Commons Commission written question – answered on 14th May 2018.

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Photo of Nigel Evans Nigel Evans Conservative, Ribble Valley

To ask the right hon. Member for Carshalton and Wallington, representing the House of Commons Commission, what training the Commission plans to provide for the new guides for Members' tours to ensure that the level of current expertise and knowledge is maintained.

Photo of Tom Brake Tom Brake Liberal Democrat Spokesperson (International Trade), Liberal Democrat Spokesperson (Exiting the European Union)

Training for new guides will be provided through the Visitor Services Academy. The academy will be an internal accreditation programme developing the skills and expertise of guides delivering tours under the new operating model, which begins in October. The academy will deliver a structured programme of support and training using both internal and external expertise. Guides will undergo regular monitoring and assessment throughout their training to ensure that the quality of guided tours is maintained. The approach to training has been benchmarked against a number of external organisations and is consistent with that provided at comparable organisations.

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