To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 23 February 2018 to Question 128682, for what reasons the claimant service and experience survey does not include personal independence payment claimants whose claims were unsuccessful.
The claimant Service and Experience Survey (CSES) measures satisfaction with the services provided by DWP and therefore only includes within its sample those that have had contact with DWP in the previous three months to aid recall.
Historically satisfaction surveys were conducted by separate surveys of each DWP benefit group, some of which included disallowed claimants whist others did not. It was therefore decided to revert to a consistent approach across all benefits from 2015/16 and to focus on service performance rather than outcome.
For all benefits, at the time of drawing the sample, cases are live and in payment. However, between the date on which the sampke is drawn and the date in which a claimant is interviewed, some claimants may have withdrawn their claim, or had it disallowed. Some disallowed PIP claims are included for those that report a change of circumstances. These PIP claimants will still be interviewed.