Support for Mortgage Interest

Department for Work and Pensions written question – answered on 23rd April 2018.

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Photo of Melanie Onn Melanie Onn Shadow Minister (Housing, Communities and Local Government) (Housing)

To ask the Secretary of State for Work and Pensions, what steps her Department has taken to contact claimants of Support for Mortgage Interest that do not have a telephone number.

Photo of Kit Malthouse Kit Malthouse The Parliamentary Under-Secretary of State for Work and Pensions

We write to those SMI claimants for whom we do not hold a phone number, requesting they contact us to give a friend or relative’s phone number. We follow this up with a reminder letter if we do not receive a response, and advise that Serco offer a call booking service to allow claimants to schedule a call about the SMI loan.

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