Broadband: Fees and Charges

Department for Digital, Culture, Media and Sport written question – answered on 23rd April 2018.

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Photo of Paul Farrelly Paul Farrelly Labour, Newcastle-under-Lyme

To ask the Secretary of State for Digital, Culture, Media and Sport, if he will ensure that the forthcoming Consumer Green Paper sets out provisions to ensure that broadband exit fees are charged at a rate that is fair to consumers.

Photo of Margot James Margot James The Minister of State, Department for Culture, Media and Sport

An error has been identified in the written answer given on 18 April 2018.

The correct answer should have been:

The Consumer Green Paper was published on 11 April. It seeks views on how to ensure that modern consumer markets work for all, both now and in the future, including in the telecoms sector. Government will consider the responses to the Consumer Green Paper and, working with independent regulators including Ofcom, will publish a response detailing how they plan to further protect customers.

Currently, the Unfair Terms in Consumer Contracts Regulations 1999 protect broadband consumers when they enter into contracts with a provider. Ofcom has the power to investigate communicate providers' compliance.

Currently, contracts entered into on or after 1 October 2015 are covered by the unfair terms in consumer contracts protections in the Consumer Rights Act 2015. There are also protections under Ofcom rules (GC9.3) to ensure that conditions or procedures for contract termination do not act as a disincentive against changing provider. Additionally, Ofcom has the power to investigate communication providers' compliance and have an open enforcement programme on early termination charges: https://www.ofcom.org.uk/about-ofcom/latest/bulletins/competition-bulletins/open-cases/cw_01199.

Does this answer the above question?

Yes1 person thinks so

No0 people think not

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Photo of Margot James Margot James The Minister of State, Department for Culture, Media and Sport

The Consumer Green Paper was published on 11 April. It seeks views on how to ensure that modern consumer markets work for all, both now and in the future, including in the telecoms sector. Government will consider the responses to the Consumer Green Paper and, working with independent regulators including Ofcom, will publish a response detailing how they plan to further protect customers.

Currently, the Unfair Terms in Consumer Contracts Regulations 1999 protect broadband consumers when they enter into contracts with a provider. Ofcom has the power to investigate communicate providers' compliance.

Currently, contracts entered into on or after 1 October 2015 are covered by the unfair terms in consumer contracts protections in the Consumer Rights Act 2015. There are also protections under Ofcom rules (GC9.3) to ensure that conditions or procedures for contract termination do not act as a disincentive against changing provider. Additionally, Ofcom has the power to investigate communication providers' compliance and have an open enforcement programme on early termination charges: https://www.ofcom.org.uk/about-ofcom/latest/bulletins/competition-bulletins/open-cases/cw_01199.

Does this answer the above question?

Yes0 people think so

No0 people think not

Would you like to ask a question like this yourself? Use our Freedom of Information site.