General Practitioners: ICT

Department of Health and Social Care written question – answered at on 27 March 2018.

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Photo of Chris Ruane Chris Ruane Shadow Minister (Wales)

To ask the Secretary of State for Health and Social Care, what recent assessment his Department has made of GP’s satisfaction levels with GP clinical IT systems.

Photo of Steve Brine Steve Brine The Parliamentary Under-Secretary for Health and Social Care

The GP Systems of Choice (GPSoC) is a contractual framework to supply IT systems and services to general practitioner (GP) practices and associated organisations in England. It makes sure GPs and practice staff can have access to the best technology to support patient care.

The Framework requires suppliers of GP clinical IT systems in England to implement a service review mechanism. This allows for the conduct of customer satisfaction surveys and the preparation of service reports to provide information on the success of the GPSoC Services from the point of view of the end-user. We have not requested any satisfaction surveys or reports recently.

Further satisfaction surveys of end users of GP clinical IT systems may be undertaken by suppliers or by clinical professional groups representing user groups. As these are not initiated by the Department, no data is held on these.

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