Personal Independence Payment: Hearing Impairment

Department for Work and Pensions written question – answered on 22nd March 2018.

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Photo of Layla Moran Layla Moran Liberal Democrat Spokesperson (Education)

To ask the Secretary of State for Work and Pensions, what steps she is taking to reduce waiting times for personal independence payment claims for people with hearing loss.

Photo of Sarah Newton Sarah Newton The Minister of State, Department for Work and Pensions

The Department is committed to ensuring that all claimants are taken through the Personal Independence Payment (PIP) claim process as quickly as possible. The Department does not differentiate between conditions with the exception of claimants who are terminally ill.

Regardless of the claimant’s condition, the PIP claims process continues to work effectively as the end-to-end customer journey is down by nearly three quarters since July 2014 – from 40 weeks to 11 weeks (January 2018).

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