Revenue and Customs: Telephone Services

Treasury written question – answered on 22nd March 2018.

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Photo of Jon Trickett Jon Trickett Shadow Minister (Cabinet Office), Shadow Lord President of the Council

To ask Mr Chancellor of the Exchequer, what estimate he has made of the average waiting time on HM Revenue and Custom's phone lines in each of the last 12 months.

Photo of Mel Stride Mel Stride Financial Secretary to the Treasury and Paymaster General

HM Revenue and Customs publishes its average waiting time (Average Speed of Answer - ASA) performance data on a monthly and quarterly basis on GOV.UK.

https://www.gov.uk/government/collections/hmrc-monthly-performance-reports

https://www.gov.uk/government/collections/hmrc-quarterly-performance-updates

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