Railways: Compensation

Department for Transport written question – answered on 23rd March 2018.

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Photo of David Crausby David Crausby Labour, Bolton North East

To ask the Secretary of State for Transport, if his Department will work with (a) Northern and (b) other rail operators to simplify delay repay schemes for passengers using multimodal transport tickets.

Photo of Jo Johnson Jo Johnson Minister of State (Department for Education) (Universities and Science) (Joint with the Department for Business, Energy and Industrial Strategy), Minister of State (Department for Transport), Minister of State (London)

The Government introduced the Delay Repay scheme whereby rail passengers are entitled to compensation if a delay to their train journey means that they are late in reaching their destination by 30 minutes or more. This applies to all ticket types.

The practical arrangements for implementing this policy, including in relation to multi-modal products, are a matter for the train operating companies.

Delay Repay should be paid on the rail element of multi-modal tickets.

Does this answer the above question?

Yes3 people think so

No3 people think not

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