Parliamentary and Health Service Ombudsman

Cabinet Office written question – answered on 22nd March 2018.

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Photo of Rosie Cooper Rosie Cooper Labour, West Lancashire

To ask the Minister for the Cabinet Office, what recent assessment he has made of the adequacy of the response times of the Parliamentary and Health Service Ombudsman to complaints referred by Members of Parliament.

Photo of Rosie Cooper Rosie Cooper Labour, West Lancashire

To ask the Minister for the Cabinet Office, whether his Department issues guidance to the Parliamentary and Health Service Ombudsman on timescales for responding to complaints that have been referred by Members of Parliament.

Photo of Rosie Cooper Rosie Cooper Labour, West Lancashire

To ask the Minister for the Cabinet Office, if he will publish the number of Parliamentary and Health Service Ombudsman cases that have been awaiting allocation to an investigator for (a) one month, (b) two months, (c) three months, (d) four months, (e) five months, (f) six months, (g) seven months, (h) eight months and (i) nine months.

Photo of Chloe Smith Chloe Smith The Parliamentary Secretary, Cabinet Office, Assistant Whip

The Parliamentary and Health Service Ombudsman (PHSO) is independent of Government and is accountable to Parliament through the Public Administration and Constitutional Affairs Committee for its performance.

The Ombudsman publishes quarterly reports online about performance against their service charter and their Annual Report and Resource Accounts are laid before Parliament and includes information on timeliness of replies.

The Ombudsman has agreed to write to the Hon. Member on these issues and copies will be placed in the Library of the House.

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