Natural Gas: Shortages

Department for Business, Energy and Industrial Strategy written question – answered on 15th March 2018.

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Photo of Priti Patel Priti Patel Conservative, Witham

To ask the Secretary of State for Business, Energy and Industrial Strategy, what mechanisms are in place to compensate (a) households and (b) businesses for the disconnection of gas due to a shortage of available gas supply on the network.

Photo of Claire Perry Claire Perry The Minister of State, Department for Business, Energy and Industrial Strategy, Minister of State (Business, Energy and Industrial Strategy) (Energy and Clean Growth)

Under the gas Quality of Service Guaranteed Standards, set by Ofgem, after the first 24 hours of a gas disruption, affected householders will be compensated for time without gas. A domestic customer will receive £30 for each 24-hour period without gas, which is paid automatically through their gas supplier. Small businesses will receive £50 for each 24-hour period without gas, which will also be paid automatically through their gas supplier.

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