Independent Assessment Services: Complaints

Department for Work and Pensions written question – answered on 7th March 2018.

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Photo of Emma Lewell-Buck Emma Lewell-Buck Shadow Minister (Education) (Children and Families)

To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 14 February 2018 to Question 126937, what target her Department sets for the completion of Stage 2 complaints relating to the Independent Assessment Service.

Photo of Sarah Newton Sarah Newton The Minister of State, Department for Work and Pensions

The Department works closely with PIP assessment providers to ensure that complaints are responded to in a timely manner. We expect Independent Assessment Services to acknowledge all complaints within 2 working days and 90% of complaints should be responded to within 20 working days.

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