Jobcentre Plus: Training

Department for Work and Pensions written question – answered on 7th March 2018.

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Photo of Debbie Abrahams Debbie Abrahams Shadow Secretary of State for Work and Pensions

To ask the Secretary of State for Work and Pensions, when her Department most recently revised its guidance to jobcentre staff on managing customer declarations of intention to attempt suicide or self-harm.

Photo of Alok Sharma Alok Sharma The Minister of State, Department for Work and Pensions

DWP reviewed and updated its national guidance to staff on managing customer declarations of intention to attempt suicide or self-harm in November 2016. This was part of a programme of regular reviews we undertake to ensure guidance is meeting the need for staff and customers. The guidance requires jobcentres to hold local plans that identify the approach to take, local contacts and support and to review and revise these local plans regularly to ensure information is accurate and appropriate.

A further regular review is currently taking place to ensure our policies and guidance remain current. Any changes identified as a result will be applied to guidance later this year.

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