Since April 2013, the number of staff in the DVLA’s medical section has increased by 218. This includes an increase in the number of doctors employed from 22 to 36. Ten nurses were also recruited for the first time in 2017. The doctors and nurses employed by the DVLA deal with the most complex medical cases.
During this time, DVLA has also made significant changes to IT systems and processes to improve customer service and increase efficiency. This includes the online service introduced in October 2016 to allow customers to notify the DVLA of a medical condition or renew a driving licence previously issued following a medical condition.