Driver and Vehicle Licensing Agency: Staff

Department for Transport written question – answered on 2nd March 2018.

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Photo of Andrew Gwynne Andrew Gwynne Co-National Campaign Coordinator, Shadow Secretary of State for Communities and Local Government

To ask the Secretary of State for Transport, what assessment he has made of whether the work load of the DVLA's medical section has increased in the last five years; and how many extra staff have been hired in that section in that same period.

Photo of Jesse Norman Jesse Norman Parliamentary Under-Secretary (Department for Transport)

The number of medical cases dealt with by the Driver and Vehicle Licensing Agency (DVLA) has increased from 656,000 in 2013/14 to 741,000 in 2017/18.

Since April 2013, the number of staff in the DVLA’s medical section has increased by 218. This includes an increase in the number of doctors employed from 22 to 36. Ten nurses were also recruited for the first time in 2017. The doctors and nurses employed by the DVLA deal with the most complex medical cases.

During this time, DVLA has also made significant changes to IT systems and processes to improve customer service and increase efficiency. This includes the online service introduced in October 2016 to allow customers to notify the DVLA of a medical condition or renew a driving licence previously issued following a medical condition.

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