Refugees: Interviews

Home Office written question – answered on 26th February 2018.

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Photo of Lord Roberts of Llandudno Lord Roberts of Llandudno Liberal Democrat

To ask Her Majesty's Government how many Home Office staff in the UK are directly involved in interviewing applicants for refugee status.

Photo of Lord Roberts of Llandudno Lord Roberts of Llandudno Liberal Democrat

To ask Her Majesty's Government what training those involved in interviewing applicants for refugee status receive; and what assessment they have made of the adequacy of such training.

Photo of Lord Roberts of Llandudno Lord Roberts of Llandudno Liberal Democrat

To ask Her Majesty's Government what was the average number of months that immigration interview staff stayed in their roles in 2017.

Photo of Lord Roberts of Llandudno Lord Roberts of Llandudno Liberal Democrat

To ask Her Majesty's Government what was the absence rate of immigration interview staff in (1) 2015, (2) 2016, and (3) 2017.

Photo of Lord Roberts of Llandudno Lord Roberts of Llandudno Liberal Democrat

To ask Her Majesty's Government whether they monitor stress levels of immigration interview staff.

Photo of Lord Roberts of Llandudno Lord Roberts of Llandudno Liberal Democrat

To ask Her Majesty's Government how many immigration interview staff there are in total in the UK; and whether they intend to recruit additional staff for this purpose.

Photo of Baroness Williams of Trafford Baroness Williams of Trafford The Minister of State, Home Department, Minister for Equalities (Department for International Development)

Decisions on asylum (refugee) claims are made by Decision Makers within the Asylum Intake and Casework Unit and the Home Office has rolling recruitment campaigns to ensure the number of Decision Makers are maintained at a level that allows the Home Office to progress cases in line with service standards.

We are committed to delivering an asylum process that is sensitive to the needs of the claimants so that sufficient information can be obtained to facilitate fair and sustainable decisions on asylum claims.

All interviewing personnel receive extensive training on interviewing and considering asylum claims, and must follow published Home Office policy guidance when conducting screening and substantive asylum interviews and considering asylum claims.

We do not hold information on the time staff spend in the role of Decision Maker however we have a staff retention plan to identify the factors leading to staff attrition. We are aware that the role of asylum decision maker results in staff hearing, often distressing accounts and managers are aware of the need to support staff.

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