The online service enabling motorists to renew their driving licence when they reach the age of 70 has been in place since June 2007. Unlike newer digital services, this system was not piloted with users before it was introduced.
As part of the Driver and Vehicle Licensing Agency (DVLA)’s plans to transform its IT estate, the majority of its existing online driver licensing services will be replaced over time. The DVLA will use service standard assessments and its user experience testing laboratory to help ensure that its online services meet the needs of users. This testing will be nationwide and include all demographics in line with research standards.