Children: Day Care

HM Treasury written question – answered on 22nd February 2018.

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Photo of Jon Trickett Jon Trickett Shadow Minister (Cabinet Office), Shadow Lord President of the Council

To ask Mr Chancellor of the Exchequer, how many parents or carers entitled to 30 hours free childcare have failed to receive a code from Childcare Services as a consequence of technical issues in the last 12 months.

Photo of Jon Trickett Jon Trickett Shadow Minister (Cabinet Office), Shadow Lord President of the Council

To ask Mr Chancellor of the Exchequer, if he will establish an MP enquiry number for the Childcare Office to assist Members' constituents as a result of technical failures relating to the generation of codes for free childcare provision.

Photo of Elizabeth Truss Elizabeth Truss The Chief Secretary to the Treasury

HM Revenue and Customs have procedures in place to ensure that any parent who experiences a technical issue when applying for their 30 hours code through the online service do not lose out.

Honourable members are able contact HM Revenue & Customs Tax Credits MP helpline in order to report issues and ask questions relating to the childcare service. The helpline is available from 9am-5pm, Monday to Friday.

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