Probate: Telephone Services

Ministry of Justice written question – answered on 22nd February 2018.

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Photo of Rosie Duffield Rosie Duffield Labour, Canterbury

To ask the Secretary of State for Justice, what support his Department provides, in addition to the probate and inheritance tax helpline, for vulnerable people and people with learning difficulties who are engaging with the probate process.

Photo of Lucy Frazer Lucy Frazer The Parliamentary Under-Secretary of State for Justice

HMCTS Probate provides additional support to all customers, including vulnerable people and people with learning difficulties who are engaging in the Probate Process by way of advice on completing the application by experienced staff. Staff will provide guidance through published information on all aspects of the process that the applicant will have to go through. They will support customers attending Probate Offices and will address concerns raised by telephone or by email. It is not the role of HMCTS staff to provide legal advice.

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