Health Services: Complaints

Department of Health and Social Care written question – answered on 26th February 2018.

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Photo of Luciana Berger Luciana Berger Labour/Co-operative, Liverpool, Wavertree

To ask the Secretary of State for Health and Social Care, how many formal complaints (a) mental health services and (b) the NHS received in each region in each month of each year since 2010.

Photo of Jackie Doyle-Price Jackie Doyle-Price The Parliamentary Under-Secretary for Health and Social Care

An error has been identified in the written answer given on 20 February 2018.

The correct answer should have been:

NHS Digital is the organisation responsible for collecting and publishing National Health Service complaints data. These data were collected annually until 1 April 2015. NHS Digital now collects these data quarterly and monthly data are not available. The attached tables show quarterly data received in respect of NHS mental health services for the periods requested.

Because of changes to the method and frequency of the data collection NHS Digital currently classify data from April 2015 as ‘experimental’ so they cannot be compared with previous years.

NHS Complaints Data (Excel SpreadSheet, 42.09 KB)

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Photo of Jackie Doyle-Price Jackie Doyle-Price The Parliamentary Under-Secretary for Health and Social Care

NHS Digital is the organisation responsible for collecting and publishing National Health Service complaints data. These data were collected annually until 1 April 2015. NHS Digital now collects these data quarterly and monthly data are not available. The attached tables show quarterly data received in respect of NHS mental health services for the periods requested.

Because of changes to the method and frequency of the data collection NHS Digital currently classify data from April 2015 as ‘experimental’ so they cannot be compared with previous years.

NHS Complaints Data (Excel SpreadSheet, 42.09 KB)

Does this answer the above question?

Yes0 people think so

No0 people think not

Would you like to ask a question like this yourself? Use our Freedom of Information site.