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Energy: Billing

Department for Business, Energy and Industrial Strategy written question – answered on 14th February 2018.

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Photo of Deidre Brock Deidre Brock Shadow SNP Spokesperson (Devolved Government Relations), Shadow SNP Spokesperson (Fair Work and Employment), Shadow SNP Spokesperson (Northern Ireland)

To ask the Secretary of State for Business, Energy and Industrial Strategy, what steps his Department is taking to encourage energy suppliers to provide simpler bills for domestic customers.

Photo of Claire Perry Claire Perry The Minister of State, Department for Business, Energy and Industrial Strategy, Minister of State (Business, Energy and Industrial Strategy) (Energy and Clean Growth)

Ofgem, as the energy regulator, are responsible for deciding what information suppliers have to provide on energy bills. Too much detailed information on energy bills is not always an effective way to engage with consumers who can find this too complex or confusing. Ofgem are therefore introducing a principles based approach which allows bills to be simplified, with information made available elsewhere in a way which works for consumers. This approach recognises the different preferences consumers have for how they receive information, and balances protection for consumers with greater room for flexibility and innovation in the future. Ofgem are also conducting trials, the first of which concluded in autumn last year, to uncover what works in engaging consumers, without irritating them. These trials will be scaled up and rolled out nationally if successful.

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