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Higher Education: Strikes

Department for Education written question – answered on 14th February 2018.

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Photo of Jonathan Reynolds Jonathan Reynolds Shadow Economic Secretary (Treasury)

To ask the Secretary of State for Education, what consideration he has given to refund tuition fees to students whose lectures are cancelled as a result of strike action by lecturers.

Photo of Sam Gyimah Sam Gyimah Minister of State (Business, Energy and Industrial Strategy) (Higher Education), Minister of State (Education)

Higher education (HE) providers are autonomous institutions. Responsibility for handling student complaints, in the first instance, is a matter for the relevant HE provider.

In addition, HE providers have responsibilities under consumer law, and the obligation for meeting these lies with the individual HE providers. The Competition and Markets Authority has produced guidance for providers on how they can meet their responsibilities under consumer law. This includes ensuring students are provided with clear and transparent terms and conditions and providers have accessible, clear and fair complaints procedures.

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