Department for Work and Pensions written question – answered on 9th February 2018.
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To ask the Secretary of State for Work and Pensions, what steps his Department is taking to publicise information to claimants eligible for universal credit who do not have internet access.
The correct answer should have been:
The attached table shows all the contracts DWP currently holds with Capita including the total value of the contracts.
Our data shows that over 99% of claimants using the Universal Credit Full Service make their claim online.
The Department uses multiple channels to publicise information for claimants about Universal Credit. These include:
To further support claimants without internet access, all jobcentres across the country have Wi-Fi and computers available, including 8000 additional computers installed to support the introduction of Universal Credit. This provides access to digital channels in every jobcentre for claimants to use when they do not have access at home. A telephone helpline and face to face support are also available for claimants to make and manage a Universal Credit claim.
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