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Social Security Benefits

Department for Work and Pensions written question – answered on 9th February 2018.

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Photo of Frank Field Frank Field Chair, Work and Pensions Committee

To ask the Secretary of State for Work and Pensions, how many and what proportion of new claims for jobseeker's allowance and employment and support allowance were processed within five days in 2017.

Photo of Alok Sharma Alok Sharma The Minister of State, Department for Work and Pensions

The information requested is set out in the table below. As the Department’s performance measure is to process claims to JSA and ESA within 10 working days, this information is also included.

Claims Processed in 5 working days

Total Claims Processed

% of Claims Processed in 5 working days

Claims Processed in 10 working days

% of Claims Processed in 10 working days

Jobseekers Allowance (JSA)






Employment & Support Allowance (ESA)







The period the data covers is from 1st January 2017 to 31st December 2017.

All volumes are rounded to the nearest 10.

The data provided relates to the initial Employment and Support Allowance assessment phase prior to the Work Capability Assessment.


Management Information System Programme (MISP). MISP is a Departmental performance management, data capture and reporting tool. This type of internal management information does not form part of the official statistics outputs that are released by the Department in accordance with the UK Statistics Authority’s Code of Practice.

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