Home Office written question – answered on 7th February 2018.

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Photo of Afzal Khan Afzal Khan Shadow Minister (Home Office) (Immigration)

To ask the Secretary of State for the Home Department, what steps she has taken to prepare for the potential increase in demand for passport services ahead of the passport price increase.

Photo of Caroline Nokes Caroline Nokes The Minister for Immigration

Operational contingency plans are regularly reviewed to ensure demand can be serviced without significant impact on customer experience. Her Majesty’s Passport Office has considered what additional short term capacity may be needed to respond to changes in potential demand ahead of the proposed passport price increase. This includes staffing levels, IT capacity and our suppliers’ capacity.

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