Personal Independence Payment: Complaints

Department for Work and Pensions written question – answered at on 31 January 2018.

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Photo of Alex Sobel Alex Sobel Labour/Co-operative, Leeds North West

To ask the Secretary of State for Work and Pensions, how many complaints ATOS and Capita received on the quality of written medical reports after personal independence payments assessments in 2016-2017.

Photo of Sarah Newton Sarah Newton The Minister of State, Department for Work and Pensions

From January 2016 to December 2017 Independent Assessment Services (formally Atos Healthcare) and Capita completed a combined total of 2.1 million PIP assessments. The total number of complaints relating to the quality of the written assessment reports equates to less than 1% of the total number of completed assessments, as set out in the table below.

Year

IAS Number of complaints received

Capita Number of complaints received

2016

1934

522

2017

2750

251

Total

4684

773

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