Department for Work and Pensions written question – answered at on 31 January 2018.
To ask the Secretary of State for Work and Pensions, how many complaints ATOS and Capita received on the quality of written medical reports after personal independence payments assessments in 2016-2017.
From January 2016 to December 2017 Independent Assessment Services (formally Atos Healthcare) and Capita completed a combined total of 2.1 million PIP assessments. The total number of complaints relating to the quality of the written assessment reports equates to less than 1% of the total number of completed assessments, as set out in the table below.
Year | IAS Number of complaints received | Capita Number of complaints received |
2016 | 1934 | 522 |
2017 | 2750 | 251 |
Total | 4684 | 773 |
Yes1 person thinks so
No0 people think not
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