Social Security Benefits: Digital Technology

Department for Work and Pensions written question – answered on 31st January 2018.

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Photo of Tonia Antoniazzi Tonia Antoniazzi Labour, Gower

To ask the Secretary of State for Work and Pensions, what plans her Department has to digitise the application processes for (a) personal independence payments, (b) attendance allowance and (c) other benefits.

Photo of Sarah Newton Sarah Newton The Minister of State, Department for Work and Pensions

DWP is fully committed to improving the way customers access the support they need in the simplest way possible. A range of online services are already available and we continue to work directly with the users of our services to understand their needs and build services to meet those needs.

Although it remains on our longer-term road map, there are no current plans to digitise the process for Personal Independence Payments although we are introducing improved Digital services for the health assessment.

Similarly, we are not currently planning any digitisation of the Attendance Allowance.

We have introduced Digital services for a number of our other benefits/ services including Universal Credit, Job Seekers Allowance, Carer’s Allowance, and to support state pensions. We are continuing to prioritise further digital investment for other benefits where we can see improvements for Citizens.

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