DWP is fully committed to improving the way customers access the support they need in the simplest way possible. A range of online services are already available and we continue to work directly with the users of our services to understand their needs and build services to meet those needs.
Although it remains on our longer-term road map, there are no current plans to digitise the process for Personal Independence Payments although we are introducing improved Digital services for the health assessment.
Similarly, we are not currently planning any digitisation of the Attendance Allowance.
We have introduced Digital services for a number of our other benefits/ services including Universal Credit, Job Seekers Allowance, Carer’s Allowance, and to support state pensions. We are continuing to prioritise further digital investment for other benefits where we can see improvements for Citizens.