Children: Day Care

HM Treasury written question – answered on 29th January 2018.

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Photo of Rushanara Ali Rushanara Ali Labour, Bethnal Green and Bow

To ask Mr Chancellor of the Exchequer, how much compensation to date the Government has paid out as a result of problems with the new childcare website.

Photo of Rushanara Ali Rushanara Ali Labour, Bethnal Green and Bow

To ask Mr Chancellor of the Exchequer, how many complaints (a) his Department and (b) HMRC have received concerning the new childcare website.

Photo of Rushanara Ali Rushanara Ali Labour, Bethnal Green and Bow

To ask Mr Chancellor of the Exchequer, what estimate his Department has been made of the number of parents receiving childcare vouchers who will not be eligible for tax-free childcare.

Photo of Elizabeth Truss Elizabeth Truss The Chief Secretary to the Treasury

I refer the Honourable Member to the answer I gave on 22 December 2017 to the Honourable Member for Tottenham (PQ119871).

To date, HMRC have received 3,496 complaints from parents who have experienced technical issues with the childcare service.

HMRC have paid £966,666 to parents in lieu of any Tax-Free Childcare payments and £38,949 in redress to parents which recompense parents for inconvenience and expenses such as telephone calls to the helpline.

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