Only a few days to go: We’re raising £25,000 to keep TheyWorkForYou running and make sure people across the UK can hold their elected representatives to account.Donate to our crowdfunder
The Financial Conduct Authority (FCA) has been given a wide range of enforcement powers to protect consumers and to take action against firms and individuals that breach the FCA’s rules – including rules on consumer protection - through the Financial Services and Markets Act (2000), as amended by the Financial Services Act (2012),
Such action includes issuing fines against firms and individuals. In the calendar year 2017, the FCA issued fines totalling £229,515,303.
The Financial Ombudsman Service (FOS) was set up by the Government to resolve individual complaints between financial services firms and their customers. If the FOS decide that a consumer has been treated unfairly, it has legal powers to force the firm to pay redress to the consumer.