Scotland Office written question – answered on 9th January 2018.
To ask the Secretary of State for Scotland, when he last met with the management of the Royal Bank of Scotland (RBS) and whether the proposed closure of RBS branches was discussed at that meeting.
To ask the Secretary of State for Scotland, if he will make representations to the Royal Bank of Scotland to publish all the data it holds on branch usage.
To ask the Secretary of State for Scotland, what information his Department holds on bank branch usage by consumers at branches planned for closure by the Royal Bank of Scotland.
The Royal Bank of Scotland’s decision to close bank branches and publication of its data are commercial decisions for the Royal Bank of Scotland. However, the impact on communities must be understood, considered and mitigated where possible.
The industry’s Access to Banking Standard, launched in May 2017, commits banks to ensure personal and business customers are better informed about branch closures and the reasons for them closing, along with the options they have locally to continue to access banking services, including specialist assistance for customers who need more help. The Access to Banking Standard is monitored and enforced by the independent Lending Standards Board.
At Autumn Budget 2017, the Chancellor also wrote to the Post Office and UK Finance to ask them to raise public awareness of the banking services available at the Post Office for individuals and SMEs.
I met RBS chief executive Les Matheson on 7 December to discuss their decision and I made clear the concerns that had been raised by MPs and communities about their plans.
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