NHS 111

Department of Health written question – answered on 12th January 2018.

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Photo of Jon Ashworth Jon Ashworth Shadow Secretary of State for Health and Social Care

To ask the Secretary of State for Health, what recent assessment his Department has made of the effectiveness of NHS 111 online.

Photo of Steve Barclay Steve Barclay Minister of State (Department of Health and Social Care)

Nationally, performance of the NHS 111 is strong against the background of a rising number of calls. The latest data published by NHS England for December 2017 shows that 1,676,254 calls were offered in December 2017, the largest number of calls offered in a month since the NHS 111 collection began. Of the calls answered, almost four in every 10 patients (39.4%) who called NHS 111 received advice from a clinician, this is the highest number since this measure was first collected in November 2016.

NHS 111 Online is a programme seeking to enable online access to urgent care. Four different digital products providing access to 111 were piloted regionally in 2017; two mobile apps and two responsive web-based tools. The pilots took place in Leeds (NHS Pathways Online), Suffolk (Expert 24), North London (Babylon) and the West Midlands (Sense.ly). NHS England has engaged a high level review of the local pilots to be undertaken by the Health Innovation Network.

Further data on these services will continue to be gathered to monitor their effectiveness and to develop improvements to the offer.

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