Energy: Meters

Department for Business, Energy and Industrial Strategy written question – answered on 12th December 2017.

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Photo of Steve McCabe Steve McCabe Labour, Birmingham, Selly Oak

To ask the Secretary of State for Business, Energy and Industrial Strategy, whose responsibility is it to (a) move and (b) pay for the relocation of an old meter when it is replaced with a smart meter and who should bear the cost for the completion of such work.

Photo of Richard Harrington Richard Harrington Parliamentary Under-Secretary (Department for Business, Energy and Industrial Strategy)

A smart meter will normally be installed in the same location as the traditional meter it is replacing. The responsibility to move and pay for any relocation depends on the situation and could fall to the energy supplier, network operator or property owner.

There are some circumstances where the meter should be moved for free – for example if a customer is on the Priority Services Register and has difficulty accessing the meter.

Energy UK have produced a guide for smart meter installers relating to issues facing consumers which is available online:

http://www.energy-uk.org.uk/files/docs/GuidanceforElectricityandGasMeterInstallationCustomerFacingIssues.pdf

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