Each work coach receives comprehensive and tailored training based on their individual knowledge and requirements.
The training described in ‘Improving Lives: the Future of Work, Health and Disability’ can be separated into three distinct areas. Training for Health and Work conversations has currently been undertaken by around 14,500 Work Coaches and Team Leaders.
It is our plan that 5,000 operational colleagues, including Work Coaches, will have undertaken the enhanced mental health training within 2017/18. A further 13,000 colleagues are planned to undertake this in 2018/19.