Jobcentres: Telephone Services

Department for Work and Pensions written question – answered on 12th December 2017.

Alert me about debates like this

Photo of Jim Cunningham Jim Cunningham Labour, Coventry South

To ask the Secretary of State for Work and Pensions, what recent representations he has received on the effect on jobcentre staff of outsourcing jobcentre telephony work to Capita

Photo of Damian Hinds Damian Hinds The Minister of State, Department for Work and Pensions

No representations have been received. The delivery of the scripted New Claim service by Capita allows Jobcentre staff to focus on helping customers into work.

Does this answer the above question?

Yes2 people think so

No0 people think not

Would you like to ask a question like this yourself? Use our Freedom of Information site.