Jobcentres: Telephone Services

Department for Work and Pensions written question – answered at on 11 December 2017.

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Photo of Jim Cunningham Jim Cunningham Labour, Coventry South

To ask the Secretary of State for Work and Pensions, what recent representations he has received on the effect on benefit claimants of outsourcing jobcentre telephony work to Capita.

Photo of Caroline Dinenage Caroline Dinenage The Parliamentary Under-Secretary of State for Work and Pensions

In delivery of the JSA New Claim service the Provider has received and accepted complaints that equate to 0.003% of the total Customer interactions, which is comparable with services delivered internally.

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