Department for Work and Pensions written question – answered at on 11 December 2017.
To ask the Secretary of State for Work and Pensions, what recent representations he has received on the effect on benefit claimants of outsourcing jobcentre telephony work to Capita.
In delivery of the JSA New Claim service the Provider has received and accepted complaints that equate to 0.003% of the total Customer interactions, which is comparable with services delivered internally.
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