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When the Department receives a complaint regarding a Personal Independence Payment (PIP) assessment these are passed directly to Capita to provide a response. DWP do not collect data on these cases. Capita advise that they have received the following complaints regarding PIP: 2013 - 16.5% of caseload; 2014 - 3.8% caseload; 2015 – 1.1% caseload; 2016 – 1.5% caseload and 2017 (to October) - 1.6% caseload. These are inclusive of those cases received by DWP and forwarded on to Capita.