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Personal Independence Payment: Complaints

Department for Work and Pensions written question – answered on 8th December 2017.

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Photo of Toby Perkins Toby Perkins Labour, Chesterfield

To ask the Secretary of State for Work and Pensions, how many complaints have been made to his Department about Capita assessments for personal independence payments in each of the last five years.

Photo of Sarah Newton Sarah Newton The Minister of State, Department for Work and Pensions

When the Department receives a complaint regarding a Personal Independence Payment (PIP) assessment these are passed directly to Capita to provide a response. DWP do not collect data on these cases. Capita advise that they have received the following complaints regarding PIP: 2013 - 16.5% of caseload; 2014 - 3.8% caseload; 2015 – 1.1% caseload; 2016 – 1.5% caseload and 2017 (to October) - 1.6% caseload. These are inclusive of those cases received by DWP and forwarded on to Capita.

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