All calls to the Department for Work and Pensions phone lines fall within the parameters laid out by Ofcom.
As at 28th November 2017, there are currently:
- 250 phone lines where the number starts 0345 and 18 phone lines where the number starts 0300;
- 74 phone lines where the number starts 0800 and 4 phone lines where the number starts 0808;
- 298 telephone numbers starting 0845 which are no longer in use. Anyone that dials one of the 0845 numbers will hear a recorded message advising them to redial the relevant alternative number. There is no charge for the call to the 0845 number.
In addition, DWP has individual phone lines for members of staff – generally 01 or 02 numbers, although also some mobiles. Calls to these would also fall within the parameters laid out by Ofcom, but there is limited volume of customer traffic direct to these numbers.