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Universal Credit: Disability

Department for Work and Pensions written question – answered on 5th December 2017.

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Photo of Lord Touhig Lord Touhig Labour

To ask Her Majesty's Government what specific training measures are in place to enable work coaches to advise, assess, and support people with (1) learning disabilities, (2) autism, and (3) other forms of disability, to make a claim for Universal Credit.

Photo of Baroness Buscombe Baroness Buscombe The Parliamentary Under-Secretary of State for Work and Pensions

Universal Credit work coaches go through a comprehensive learning journey designed to equip them with the tools, skills and behaviours required to provide a high quality service to all claimants including those who have complex needs. This learning builds on Work Coaches’ existing skills and knowledge, and includes facilitator-led learning and skills practice, supported by multimedia learning materials.

As we expand Universal Credit, we continually review and develop the claimant journey those with complex needs. This includes looking at how we identify claimants’ needs, how we support them and how we refer them to local services delivered in partnership activity.

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