Department for Work and Pensions written question – answered at on 20 October 2017.
To ask the Secretary of State for Work and Pensions, what additional support is being offered to people applying for universal credit who (a) have lost identification documents during a period of homelessness and (b) are unable to provide a permanent address.
Where the claimant does not have sufficient documentary evidence to verify their identity, DWP follows a process known as a biographical security check, whereby the claimant is asked a series of security questions to validate their identity. Should the claimant fail the biographical security check, as an additional safeguard we can approach a third party to validate the claimant’s identity (subject to the claimant giving their consent). A claim to Universal Credit can still be made if a claimant does not have a permanent address.
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