NHS: Complaints

Department of Health written question – answered on 18th September 2017.

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Photo of Luciana Berger Luciana Berger Labour/Co-operative, Liverpool, Wavertree

To ask the Secretary of State for Health, how many formal complaints (a) mental health services and (b) the NHS received in 2016-17.

Photo of Philip Dunne Philip Dunne The Minister of State, Department of Health

The total number of complaints in respect of National Health Service mental health services for 2016/17 is 14,106.

The total written complaints in 2016/17 that the NHS received was 208,400.

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