To ask the Secretary of State for Work and Pensions, what progress his Department has made in reducing the time taken to process mandatory reconsiderations for personal independence payments and employment and support allowance; and at what level the target is set for the time taken to process such reconsiderations.
Since August 2017 we have been focussing on more proactive case management to reduce delays and speed up the clearance of mandatory reconsiderations for personal independence payment. A similar exercise for mandatory reconsiderations for employment and support allowance has started, looking at the entire journey from when the customer first challenges the Department’s decision, from which we expect to be able to identify opportunities to reduce delays in the current process and speed up clearance of mandatory reconsiderations.
The median monthly clearance time for employment and support allowance mandatory reconsiderations in July 2017 was 13 days, 1 day less than in April 2017. However it is important that sufficient time is allowed for customers to provide any additional evidence that will help to support their case. Accordingly there is no target time for clearing mandatory reconsiderations – each is done without delay, but based on its merits.