Department for Environment, Food and Rural Affairs: Sign Language

Department for Environment, Food and Rural Affairs written question – answered on 25th September 2017.

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Photo of Bill Esterson Bill Esterson Shadow Minister (Business, Energy and Industrial Strategy), Shadow Minister (International Trade)

To ask the Secretary of State for Environment, Food and Rural Affairs, what steps his Department takes to provide (a) information on its services in British Sign Language (BSL) and (b) correspondence in BSL to people whose principal language is BSL.

Photo of George Eustice George Eustice The Minister of State, Department for Environment, Food and Rural Affairs

The Department communicates in the best way for our audiences and aims to meet specific communication or access to information requirements as requested or when a specific need has been identified.

Under the Equalities Act 2010, we have a duty to make reasonable adjustments to ensure that customers with disabilities can use our services as close as it is reasonably possible to get to the standard usually offered to non-disabled customers. To achieve this, we offer a variety of ways for customers to contact us, either with a general enquiry or to make a complaint, including by letter, telephone or email. We will always try to accommodate any request for adjustments from our customers to aid their communications with us.

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