Access to Work (AtW) aims to supply help as quickly as possible, but where there are unavoidable delays, interim solutions may be considered. These will vary according to individual customers’ needs and situations. In such cases, AtW Advisers will inform customers and employers of likely delays and discuss interim support options.
We are continuously engaging with stakeholders to explore how the customer journey can be improved. For example, in June 2017 the new contract for AtW workplace assessments came into effect, changing the workplace assessments target. The new contract requires 90% of assessments to be carried out in 8 days, rather than the 10 days that was previously the case. This is intended to expedite the provision of support to AtW customers.
We will publish our response to “Improving Lives: The Work, Health, and Disability Green Paper“ this autumn, in which we will explore options for improving the service offered through AtW.