Telephone Services: Fees and Charges

Department for Business, Energy and Industrial Strategy written question – answered on 5th September 2017.

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Photo of Jo Swinson Jo Swinson Deputy Leader, Liberal Democrats

To ask the Secretary of State for Business, Energy and Industrial Strategy, pursuant to the Answer of 19 July 2017 to Question 4647, what steps he is taking to ensure firms comply with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations with regard to the provision of basic rate customer services numbers; and if he will make a statement.

Photo of Margot James Margot James Parliamentary Under-Secretary (Department for Business, Energy and Industrial Strategy)

Local Trading Standards and their equivalent in Northern Ireland enforce the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Traders are required to comply with these rules when dealing with consumers, including the provision of basic rate customer services numbers. Alleged breaches of legislation should be reported, in the first instance, through the Citizens Advice consumer helpline who will pass on complaints to the relevant enforcement authority where necessary.

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